Cannot Edit Card, Or 'Deliver' button not showing
Issue: You created a card or board on RecoCards.com, but the Deliver / Customize buttons aren't there.
1. Make sure you're signed in.
If you don't sign in, we'll have no way to associate the card ownership with you.
2. Open the card in the same browser where you first created it.
If you create a card and are not signed in, we save a temporary token in your browser. Once you sign in, this token is automatially associated with your account.
So, after signining in from the same browser that you created the card with, open the card link there, and it should automatically resolve the issue.
4. Make sure your link is correct.
There are two types of card links with slightly different UI:
- Creator and collaborator link:
- Boards: https://recocards.com/[**board**]/my-board-66547516750, and for greeting cards: https://recocards.com/[**greeting-card**]/my-greeting-card-34892
- Recipient link:
- Boards: https://recocards.com/[**view/b**]/my-board-66547516750, and for greeting cards: https://recocards.com/[**view/gc**]/my-greeting-card-62990534184
(note the bold part of these links above)
The 'Deliver / Customize' buttons are only shown on the creator and collaborator links.
5. Try the card troubleshooter
Try it here - https://recocards.com/tools/card-troubleshooter It may fix your issue. This is a new tool, so if it works for you, please do let us know at feedback@recocards.com.
6. Reach us
If you still have issues, please reach us at help@recocards.com.